acg67 Privacy
Policy
At acg67, your privacy matters. This Privacy Policy explains exactly what personal data we collect, why we collect it, how we use and safeguard it, and what rights you have as a player on our Bangladesh gaming platform. We are committed to handling your data with full transparency and responsibility.
Six Privacy Principles We Live By
These principles guide every decision we make about how acg67 handles your personal data — from the moment you register to the day you close your account.
Transparency
We tell you clearly what data we collect and why we collect it. There are no hidden data practices at acg67. This Privacy Policy is written in plain English so every player in Bangladesh can understand how their information is used.
Purpose Limitation
Data collected by acg67 is used only for the specific purposes described in this Privacy Policy. We do not repurpose your personal information for unrelated commercial activities, and we do not sell your data to advertisers or data brokers.
Data Minimisation
acg67 collects only the data that is genuinely necessary for operating a safe, compliant gaming platform. We do not request or retain data beyond what is required for account management, payment processing, and fraud prevention.
Security First
All data stored and transmitted on the acg67 platform is protected by SSL encryption and secure server infrastructure. Our security team conducts regular audits to ensure player data remains protected against unauthorised access and breaches.
Player Control
You have meaningful rights over your personal data at acg67. You can access, correct, or request deletion of your data at any time by contacting our support team. We aim to respond to all data-related requests within 30 days.
Limited Retention
acg67 does not hold your personal data indefinitely. Retention periods are tied to operational necessity and legal obligations. Once data is no longer required for the purposes for which it was collected, it is securely deleted or anonymised.
1. Information We Collect
When you interact with the acg67 platform — whether by registering an account, making a deposit, placing a bet, or contacting our support team — we collect certain categories of personal information. The specific data we collect depends on how you use our platform. Below is a detailed breakdown of the categories of information acg67 may collect from you.
1.1 Registration & Identity Data
When you register your acg67 account, we collect your full legal name, date of birth, email address, mobile phone number (Bangladesh-registered), and the username and password you create. This data is required to set up and maintain your player account, verify your identity, and communicate with you about your account activity.
1.2 Identity Verification Documents
As part of our Know Your Customer (KYC) process, acg67 may request copies of government-issued identification documents. Acceptable documents include your National Identity Card (NID), passport, or driving licence. Where a withdrawal request triggers a verification review, you may also be asked to provide proof of your payment method (for example, a screenshot confirming your bKash or Nagad account is registered in your name).
1.3 Financial & Transaction Data
acg67 records all financial transactions associated with your account, including deposit amounts, withdrawal requests, bet stakes and outcomes, bonus credits, and account balance history. We also record the payment method used (bKash, Nagad, Rocket, Upay, Visa, or Mastercard) and the associated transaction reference numbers. We do not store full card numbers or mobile banking PINs — payment processing is handled by our certified payment partners.
1.4 Technical & Device Data
When you access acg67, our servers automatically collect certain technical data including your IP address, browser type and version, operating system, device type, screen resolution, time zone (Bangladesh Standard Time, UTC+6), session timestamps, and the pages or game sections you visit. This data is used for platform security, fraud detection, and performance optimisation. It is not used to build advertising profiles.
1.5 Communications Data
If you contact acg67 customer support by email or live chat, we retain records of that correspondence including the content of your messages, timestamps, and the resolution provided. This enables us to maintain consistent service quality and refer back to prior communications when handling follow-up queries.
| Data Category | Examples | Primary Purpose |
|---|---|---|
| Identity Data | Full name, date of birth, NID, email, phone | Account setup, KYC verification |
| Financial Data | Deposit/withdrawal records, bet history | Payment processing, fraud prevention |
| Technical Data | IP address, browser, device, session logs | Security, performance, fraud detection |
| Communications Data | Support emails, chat transcripts | Customer service, dispute resolution |
| Cookie Data | Session tokens, preference settings | Platform functionality, analytics |
2. How We Use Your Data
acg67 uses the personal data we collect strictly for the purposes described in this Privacy Policy. We do not engage in surveillance-style profiling, targeted advertising using your personal data, or the sale of your information to third parties. The primary uses of your data on the acg67 platform are as follows:
- Account management: Creating, maintaining, and securing your acg67 player account, processing password resets, and managing account preferences.
- Payment processing: Executing deposit and withdrawal transactions via your chosen payment method (bKash, Nagad, Rocket, Upay, Visa, or Mastercard) and maintaining an accurate record of your account balance.
- Identity verification: Conducting KYC checks to confirm your identity, age (18+), and the legitimacy of your payment methods in line with our responsible gaming obligations.
- Fraud and security monitoring: Detecting and preventing fraudulent activity, money laundering, multi-accounting, bonus abuse, and other prohibited conduct using automated and manual review processes.
- Customer support: Responding to your queries, processing complaints, and managing disputes using the communications history associated with your account.
- Responsible gaming: Monitoring betting patterns that may indicate problem gambling and administering self-exclusion, deposit limits, and cool-off requests in accordance with our Responsible Gaming Policy.
- Platform improvement: Using aggregated, anonymised technical data to identify and resolve performance issues, optimise game loading speeds, and improve the overall player experience on acg67.
- Legal compliance: Retaining records as required by applicable law and responding to lawful requests from regulatory authorities or law enforcement bodies.
3. Legal Basis for Processing
acg67 processes your personal data only where we have a valid legal basis for doing so. Depending on the type of data and the purpose for which it is used, we rely on one or more of the following legal grounds:
- Contractual necessity: Processing your identity, financial, and account data is necessary to perform the contract between you and acg67 — namely, to operate your player account, process bets, and execute payments.
- Legal obligation: Certain data processing activities — such as identity verification, anti-money laundering checks, and record-keeping — are required by applicable law. acg67 must comply with these obligations regardless of your preferences.
- Legitimate interests: acg67 has a legitimate interest in processing technical and behavioural data for fraud prevention, platform security, and service improvement, provided those interests are not overridden by your fundamental rights and freedoms.
- Consent: Where we send you optional marketing communications, we do so on the basis of your consent. You may withdraw consent at any time by contacting support or using the unsubscribe link in any marketing email.
4. Data Sharing & Disclosure
acg67 does not sell, rent, or trade your personal data to third parties for commercial or advertising purposes. However, in order to operate a fully functioning gaming platform, we share limited data with carefully selected third-party service providers who are contractually bound to process your data only on our behalf and in accordance with strict confidentiality obligations.
4.1 Payment Partners
To process deposits and withdrawals, acg67 shares the minimum necessary transaction data with our payment processing partners, including bKash, Nagad, Rocket, Upay, and Visa/Mastercard network processors. These partners receive only the data required to complete the specific transaction and are prohibited from using it for any other purpose.
4.2 Game Software Providers
acg67's casino and sports betting products are powered by certified third-party providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. To deliver game sessions and settle results, limited session and account identifiers are shared with the relevant provider. No sensitive personal or financial data is shared beyond what is strictly necessary for game delivery and result settlement.
4.3 Legal & Regulatory Disclosure
acg67 may disclose your personal data where required to do so by law, court order, or the lawful request of a competent government or regulatory authority in Bangladesh or any other applicable jurisdiction. In such cases, we will disclose only the specific data requested and will, where legally permissible, notify you of the disclosure.
5. Cookies & Tracking
acg67 uses cookies and similar tracking technologies to ensure the platform functions correctly, to keep you securely logged in during your session, and to gather aggregated usage statistics that help us improve the platform. We do not use third-party advertising cookies or cross-site tracking technologies.
5.1 Types of Cookies We Use
- Essential cookies: Required for the platform to function. These include session authentication tokens, CSRF protection tokens, and regional preference settings (e.g., BDT currency, Bangladesh Standard Time). These cookies cannot be disabled without breaking core platform functionality.
- Functional cookies: Store your non-essential preferences such as your preferred game lobby view, notification settings, and language display choices. Disabling these cookies will not prevent you from using the platform but may reduce personalisation.
- Analytics cookies: acg67 uses privacy-respecting analytics to measure aggregate page performance, game section popularity, and session duration. These cookies do not identify you personally and are used only to improve the platform experience.
Most web browsers allow you to control cookie settings through the browser preferences menu. Disabling essential cookies may impair your ability to log in or use key platform features. For specific guidance on managing cookies in your browser, please consult your browser's help documentation.
6. Data Security
acg67 implements a range of technical and organisational measures to protect your personal data against unauthorised access, accidental loss, alteration, or destruction. Our security infrastructure includes industry-standard SSL/TLS encryption for all data transmitted between your device and our servers, encrypted storage for sensitive data at rest, access controls limiting data access to authorised personnel only, and regular security audits conducted by our internal security team.
In the event of a data breach that is likely to result in a risk to your rights and freedoms, acg67 will notify affected players as promptly as practicable and take all appropriate steps to contain and remediate the breach. acg67 cannot, however, guarantee absolute security against all conceivable threats, and players use the platform at their own risk with respect to factors outside our reasonable control.
7. Your Privacy Rights
As a player on the acg67 platform, you have a number of rights with respect to your personal data. acg67 is committed to honouring these rights promptly and without unnecessary barriers. To exercise any of the rights listed below, please contact our support team via the email address shown in the footer. We aim to respond to all data rights requests within 30 calendar days of receipt.
Data Rights Available to acg67 Players
Right of Access
You may request a copy of all personal data acg67 holds about you at any time. We will provide this in a commonly used electronic format within 30 days of your request.
Right to Rectification
If any personal data acg67 holds about you is inaccurate or incomplete, you have the right to request that we correct it. Contact support with the corrected information and supporting documentation.
Right to Erasure
You may request deletion of your personal data where it is no longer necessary for the purposes it was collected, subject to our legal retention obligations (see Data Retention section below).
Right to Restrict Processing
In certain circumstances — for example, while a dispute about data accuracy is being resolved — you may request that acg67 restrict how your data is processed without deleting it.
Right to Data Portability
Where processing is based on your consent or contractual necessity and carried out by automated means, you may request your personal data in a structured, machine-readable format for transfer to another service.
Right to Withdraw Consent
Where processing is based on your consent (for example, marketing communications), you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.
8. Data Retention
acg67 retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, to comply with applicable legal and regulatory obligations, and to resolve any disputes or enforce our agreements. The specific retention periods we apply are as follows:
- Account and identity data: Retained for the duration of your active account relationship with acg67 and for a minimum of five (5) years following account closure, in accordance with applicable anti-money laundering record-keeping requirements.
- Transaction and financial records: Retained for a minimum of five (5) years from the date of each transaction to satisfy financial record-keeping obligations.
- KYC documents: Retained for the period required by applicable identity verification regulations, typically five (5) years after the end of the business relationship.
- Technical and device data: Retained for up to twelve (12) months in identifiable form, then anonymised or deleted.
- Customer support communications: Retained for up to three (3) years from the date of the last communication to enable consistent support and dispute resolution.
- Cookie data: Session cookies are deleted when you close your browser. Persistent functional cookies expire within twelve (12) months or upon manual deletion.
Upon expiry of the applicable retention period, acg67 will securely delete or irreversibly anonymise your personal data. Where anonymisation is applied, the resulting data may be retained indefinitely for statistical and platform improvement purposes, as it can no longer be used to identify you.
8.1 Retention After Self-Exclusion
If you request self-exclusion from the acg67 platform, your account will be locked and your data will be retained in a restricted state for the duration of the exclusion period and for the minimum legal retention periods described above. This is necessary to ensure that self-exclusion can be enforced effectively and that you cannot re-register during an active exclusion period.
8.2 Changes to This Privacy Policy
acg67 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable law, or platform features. The effective date at the top of this page will be updated whenever a material change is made. For significant changes, we will notify registered players by email. We encourage you to review this Privacy Policy periodically. Your continued use of acg67 after any update constitutes your acknowledgement of the revised policy.
8.3 Contact Us About Privacy
If you have any questions, concerns, or requests relating to this Privacy Policy or the way acg67 handles your personal data, please contact our data protection team using the support email address displayed in the footer of this website. We treat all privacy-related correspondence with the highest priority and will respond within 30 calendar days of receiving your request.
Your Data. Your Rights. Your Game.
Now that you understand how acg67 protects your privacy, you can play with confidence. Explore our full game selection, review our Terms & Conditions, or visit our FAQ for quick answers to common questions.